L'Auberge du Lac des Sables (230 Saint-Venant Street, Sainte-Agathe-des-Monts, Quebec, J8C 2Z7) collects personal information as part of its lodging and event-planning activities. This policy explains what information is collected, why, with whom it is shared, and what your rights are.
Privacy Officer
Auberge du Lac des Sables
info@aubergedulac.com · (873) 228-0231
This person handles any questions relating to this policy and any requests to exercise your rights.
We collect your information directly from you, through an online form, by email, by phone, or in person.
Request for information or quote
Name, email, phone number, company name if applicable, event type, desired dates, number of guests, referral source.
Purpose: to respond to your request, prepare a quote, and communicate with you about it.
Booking a stay or an event
The above information, as well as billing information and information necessary for holding the event (allergies, dietary restrictions, accessibility needs).
Purpose: to organize and deliver the service, invoice, ensure your security, and comply with our tax and accounting obligations.
Website visit
IP address, browser and device type, pages viewed, visit duration.
Purpose: to measure site audience and improve its functionality.
Newsletter subscription
Email address.
Purpose: to send you our communications until you unsubscribe.
We do not collect any sensitive information such as Social Security numbers, medical records, or biometric data. We only collect the information necessary for the purposes set out above.
We do not sell, rent, or trade your personal information.
By submitting your information, you consent to its use for the purposes described in this policy.
You can withdraw your consent at any time, free of charge and without penalty, by writing to info@aubergedulac.com. Withdrawal does not affect the lawfulness of processing carried out prior to it, nor our obligation to retain certain records under the law.
Consent to receive the newsletter is separate and optional. Refusing it does not prevent booking.
We do not knowingly collect personal information from children under the age of 14 without the consent of the holder of parental authority.
When a group includes minors, their information is provided to us by the person in charge of the group, who certifies that they hold the necessary authorizations.
Our site uses cookies and audience measurement tools.
These tools collect browsing data and can make it possible to build a profile of visitors' browsing habits, as well as an approximate location based on the IP address.
These functions are not enabled for advertising purposes and you can disable them:
Strictly necessary cookies for the operation of the site cannot be disabled without affecting its use.
We do not take no decision based exclusively on automated processing of your personal information.
Your information is shared only when necessary for the stated purposes, with the following categories of recipients:
These third parties are not authorized to use your information for any purposes other than those for which it is entrusted to them.
Some of our technology suppliers host data on servers located outside of Quebec, primarily in the United States. Before entrusting them with information, we ensure that they offer adequate protection with regard to the privacy principles applicable in Quebec, by means of contractual commitments and recognized security measures.
By submitting your information, you consent to this communication outside of Quebec.
| Type of intelligence | Duration |
|---|---|
| Files that resulted in a stay or an event | 7 years, in accordance with tax obligations |
| Unfollowed information requests | The time necessary for commercial follow-up, then deletion or anonymization |
| Newsletter subscription | Until unsubscribed |
| Navigation data | Depending on the lifespan of the witnesses concerned |
At the end of these periods, the information is securely destroyed or anonymized.
We protect your information using reasonable measures taking into account its sensitivity, purpose, and medium:
In the event of a confidentiality incident presenting a risk of serious injury, we will notify you and the Commission d'accès à l'information du Québec, in accordance with the law.
You can, at any time and free of charge:
Send your request to info@aubergedulac.com. We will respond in writing within a maximum of 30 days. We may ask you for an identity document to ensure that the request actually comes from you.
If our response does not satisfy you, you can file a complaint with:
Access to Information Commission of Quebec
cai.gouv.qc.ca · 1 888 528-7741
We may modify this policy to reflect changes in our practices or the legal framework. Any significant changes will be published on this page and the update date will be revised accordingly.
Auberge du Lac des Sables · 230 Saint-Venant Street, Sainte-Agathe-des-Monts (Quebec) J8C 2Z7
info@aubergedulac.com · (873) 228-0231